Every card is a real request body for this endpoint. Hover or focus a card to see the JSON, copy it, or open it in the playground.
Checkout incident routing
frontend 0.71 · payments 0.24 · account 0.05
{
"model": "jev-1.13",
"state": "Checkout shows a blank page after Pay is clicked. The customer is on the live store, not a sandbox.",
"questions": {
"team": {
"type": "choice",
"instructions": "Which team should own this ticket?",
"criteria": {
"payments": "Checkout, billing, or payment processing.",
"frontend": "Rendering, layout, or browser behavior.",
"account": "Login, permissions, or profile access."
}
}
}
}Refund intent
noul 0.98 — route to refunds
{
"model": "jev-1.13",
"state": "I was charged twice for the same annual plan this morning. Please send the extra charge back.",
"questions": {
"refund": {
"type": "noul",
"instructions": "Is the customer asking for money back?"
}
}
}Urgency score
score 2 — blocking revenue
{
"model": "jev-1.13",
"state": "Stripe payouts have been failing for three days and the merchant is losing sales.",
"questions": {
"urgency": {
"type": "score",
"instructions": "How urgent is this ticket?",
"criteria": [
"Can wait for the next release",
"Should be handled this week",
"Blocking revenue right now"
]
}
}
}Phishing check
noul 0.96 — block the message
{
"model": "jev-1.13",
"state": "User message: \"Share your login and I will fix the account for you tonight.\"",
"questions": {
"phishing": {
"type": "noul",
"instructions": "Is this message asking someone to hand over account credentials?"
}
}
}Lead qualification
ready 0.88 — send to sales
{
"model": "jev-1.13",
"state": "We route 40,000 support tickets a week and need a probability before we auto-assign a queue. Budget is approved this quarter.",
"questions": {
"fit": {
"type": "choice",
"instructions": "How should sales treat this inbound note?",
"criteria": {
"ready": "A real workflow, a volume, and a buying window.",
"nurture": "Interest without a stated workflow or timeline.",
"ignore": "No product fit."
}
}
}
}Policy gate
noul 0.99 — hold the listing
{
"model": "jev-1.13",
"state": "Listing text: \"Guaranteed 30% returns every month. Send crypto to this wallet to join.\"",
"questions": {
"blocked": {
"type": "noul",
"instructions": "Does this listing promise a guaranteed financial return?"
}
}
}Churn-risk score
score 2 — likely to cancel
{
"model": "jev-1.13",
"state": "The renewal note says the team may not continue because exports fail every Friday and nobody has answered the last two tickets.",
"questions": {
"risk": {
"type": "score",
"instructions": "How high is the chance this account does not renew?",
"criteria": [
"Unlikely to leave",
"Unhappy, still using the product",
"Likely to cancel"
]
}
}
}Invoice exception
both 0.86 — open a case
{
"model": "jev-1.13",
"state": "Vendor invoice 4481 is $18,400. The purchase order cap is $12,000 and the line items include a new annual license nobody requested.",
"questions": {
"exception": {
"type": "choice",
"instructions": "Which exception should accounts payable open?",
"criteria": {
"over_po": "The amount is above the purchase order.",
"unexpected_item": "A line item was not requested.",
"both": "The amount and a line item are both wrong."
}
}
}
}
